Reference

What Governs Your Account Here

These legal terms set out your rights and our responsibilities as the platform operator — covering account access, data handling, and how your transactions via DANA, OVO, or GoPay are treated. Availability depends on local law and is accessible only in eligible regions.

Jurisdiction-dependent accessAccount data rightsE-wallet transaction scopePolicy contact availableIndonesia-region eligibility
nusantartoto What Governs Your Account Here
CONTACT POLICY TEAM

Reach Us About Legal Matters

If you have a question about these terms, want to request a copy of your data, or need to correct account information, our support team handles legal and account enquiries directly. You can reach us through the channels below — we respond to data and policy requests as a priority queue, separate from general account help.

Live Chat Open the chat widget from any lobby page to raise a policy or data question directly with an agent handling Indonesia accounts.
Email Support Send detailed legal or data requests to our support address. Include your registered email and the specific policy area you are asking about.
Account Help Page Log in and navigate to Account Settings, then select the Help tab to submit a formal data access or correction request tied to your profile.
HOW WE HANDLE THIS

Data, Security and Your Account Rights

We operate with a minimal-data principle: we collect what we need to run your account safely and process your wallet transactions, nothing more. Your account password is hashed; your DANA, OVO, or GoPay wallet identifiers are stored in encrypted form and never logged in plain text. Cookie use is limited to session management and region-eligibility checks — no behavioural advertising cookies are set without your consent. If you want to know what data we hold, update it, or ask us to delete it, the process starts with a logged-in request from your account page.

Data Retention

We keep transaction records for the period required by our operating obligations. Once that period passes, inactive account data is scheduled for deletion on a rolling cycle.

Cookie Policy

Session cookies keep your lobby state intact across pages. You can clear them from your browser at any time; doing so will log you out but will not affect your account balance.

Account Security

Login uses a one-time PIN sent to your registered mobile number. If you suspect unauthorised access, freeze your account instantly from the security tab inside Account Settings.

Correction and Access Requests

Submit a data access or correction request via the Account Help page. We confirm receipt within two business days and aim to resolve straightforward requests promptly.

Common Questions About These Terms

These are the questions we hear most often about how our legal terms work, what your rights are, and how to act on them. If your question is not here, contact us via live chat or the Account Help page.

Account access and applicable law depend on where you are located and what local law permits. We do not make jurisdiction claims; eligibility is determined at registration based on your region.

Yes. Log in, go to Account Settings, and use the Help tab to submit a data access request. We confirm receipt within two business days.

Wallet identifiers are stored encrypted and are used only for transaction verification and withdrawal processing. They are never logged in plain text or shared with third parties.

After closure, we retain transaction records only for the period our operating obligations require. Once that lapses, your data enters the scheduled deletion cycle.

We notify you via your registered account before any material change takes effect. Continued use after the notified date signals acceptance; you can close your account if you disagree.

No advertising cookies are set without consent. We use session cookies only to maintain your lobby state and to check region eligibility. You can clear them from your browser at any time.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.